DELIVERY

At NGS Fragrance, we are committed to providing a pleasant and fast shopping experience, including the delivery of your products. Here's everything you need to know:

1. What are the delivery times?

Delivery times depend on the destination and the type of shipping chosen. In general:

1.Metropolitan France: 4 to 7 working days.

2.Europe: 4 to 10 working days.

International: 7 to 15 business days. Delivery times may vary depending on logistics conditions and public holidays.

2. What are the delivery costs?

Shipping costs are calculated based on the destination, the weight of the package and the chosen shipping method. You will be able to see the exact amount of the shipping costs before finalizing your order during the checkout process.

3. Do you offer free shipping?

We offer free shipping on all orders over €150. For international orders, promotional offers may occasionally include free shipping.

4. What delivery methods are available?

We offer several delivery options to meet your needs:

Standard delivery: Home delivery or delivery to a relay point.

In-store pickup: If you are local, you can choose to pick up your order directly from our store.

5. Can I track my order?

Yes, as soon as your order is shipped, you will receive an email containing a tracking number to follow the progress of the delivery. You can use this number on the carrier's website.

6. Which countries do you deliver to?

We currently ship to the following countries:

[List of countries served, e.g. France, Belgium, Switzerland, Germany, EUROPE, etc.]

If your country is not listed, please contact us to find out what options are available.

7. What if I am not at home when delivery takes place?

If you are not there when the delivery is made, the carrier may leave a delivery notice or attempt a new delivery at a different time. For some deliveries, you can also choose a relay point near you to collect your package.